CONTACT US

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have. 

We will do our best to get back to you as soon as possible. During the busy holiday season, sometimes this can take a little longer, but you should get a response by the next business day at the latest.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

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Which payment methods are accepted in the Online Shop?

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

How long will delivery take?

Shipping time varies by location. These are our estimates ( standard shipping)

LOCATION *ESTIMATED SHIPPING TIME
United States 15-25 business days
Canada, Europe 7-15 business days
Australia, New Zealand 7-15 business days
Rest of the world 12-20 business days

*This doesn’t include our 5-7 working days of processing. *All Paypal pending payments need 10 working days for verify and process.

How secure is shopping in the Online Shop? Is my data protected?

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What exactly happens after ordering?

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Do I receive an invoice for my order?

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